Our customers and community are at the heart of everything we do, and we value your feedback. Please see below Frequently Asked Questions or fill out the Contact Form.

We are a small team and aim to respond to all customer inquiries within 3 business days. However, during peak times, such as product launches, promotional periods, or holidays, delays may occur. Rest assured, we are working hard to get back to you as quickly as possible.

Below are answers to some of our most frequently asked questions. If your query is addressed below, we’ll assume it’s resolved and may not follow up further.

1. Restock Updates

We have had an incredible response to our restock, and some items sold out quickly! We are working hard on restocking, but don’t have specific dates yet.

To stay updated:

- Sign up for our e-mail list

- Follow us on Instagram @cloimh, where we share updates via Stories.

We will announce exact restock dates as soon as we know them!

2. Order Processing

We aim to process your order and hand it over to our shipping partner within 4 business days. Please note, this may take longer during peak periods.

You will receive an automated email notification once your order has been processed and passed to our shipping partner.

3. Parcel Delivery and Tracking

Additional Note: Please be aware that, due to Black Friday and the upcoming holiday season, postal services may experience delays or take longer than usual. This is beyond our control, and we appreciate your understanding.

Once your order has been processed and handed over to our shipping partner, you will receive an email with tracking information. Most parcels are sent via ‘Standard Service’ through PostNL, the national postal service of the Netherlands. For international deliveries, PostNL transfers parcels to the local postal service in the destination country (e.g., Royal Mail in the UK or USPS in the US). You can also use the same tracking number on your local postal service’s website.

Please note that, as we use ‘Standard Service,’ advanced tracking features are unavailable. The process described above is the best way to track your parcel.

Track your parcel with PostNL here: https://www.postnl.nl/en/receiving/letter-or-card/track-and-trace/

 4. Join the CLÒIMH team?

Thanks for your interest! Unfortunately at the moment, we are not looking for people to join the CLÒIMH Team. We will refer back to your e-mail, should this change in the future.

For anything else, please fill out the Contact Form below.

We would love to collaborate with your business.

For Press enquiries - press@cloimh.com

For Wholesale enquiries - wholesale@cloimh.com